Troubleshooting

Below are common support issues with either Carbon Server or Carbon Coder. Click on the PDF link next to each issue to download the solution or explanation.

Issue: You are receiving the error “Can’t read from source.” (PDF)

Issue: Carbon stalls while loading the ‘Sharpen’ filter. (PDF)

Issue: Understanding how Remote Retrieval works. (PDF)

Issue: Understanding the difference between the Carbon Application and the Carbon Service (Nexus). (PDF)

Issue: The Job Queue Manager seems to be stalling and/or not transcoding anything. (PDF)

Issue: How to enable logging on Carbon Server or Carbon Coder. (PDF)

Issue: How to completely uninstall Carbon Coder. (PDF)

Issue: How to disable anonymous users from connecting to the web interface of Carbon Server. (PDF)

Issue: How to set network permissions for Carbon Coder. (PDF)

Issue: How to upgrade Carbon Server to 2.x. (PDF)

Issue: How to upgrade from Carbon 2.x to Carbon 3.0. (PDF)

Issue: How to update the license on your USB Security Key. (PDF)

Issue: How to tag specific Carbon Server Agents to do specific types of jobs. (PDF)

Issue: How to install Carbon Coder from a remote location. (PDF)