Support

Welcome to Rhozet Support. Before contacting Support, please take a moment to browse our Frequently Asked Questions, Troubleshooting and Documentation sections to see if what you're looking for is already publicly available. If you do not find what you are looking for, contact Support directly.

Frequently Asked Questions

Answers to common pre-sales and support questions for Carbon Coder and Carbon Server

Tools

Download these tools to help manage and analyze your Carbon farm

• Carbon Farm Manager
• Carbon Farm Analyzer

Troubleshooting

Solutions to common problems with Carbon Coder and Carbon Server, as well as more in depth explanations about how the Rhozet transcoding engine works

Documentation

Download the latest versions of Rhozet product user guides, release notes, format guide and SDK samples:

• Carbon Coder/Server/Admin User Guide (PDF)
• Carbon Coder Release Notes (PDF)
• Format Guide (PDF)
• XML Titler Guide (PDF)
• H.264 Encoding Guide (PDF)
• API User Guide (PDF)
• Getting Started with the API (PDF)
• SDK Samples v2 (ZIP)

White Papers

Informative reports on transcoding technologies and other relevant industry topics

Contact Support

Convenient online form to directly contact the Rhozet Support team